FAQ

Do you have physical store?

Yes! We recently opened a store in the Mill Valley Lumber Yard in The San Francisco Bay Area.  If you live in the area or are visiting, come stop by!  We’re open 10:30-5pm daily.

 

How do you find all the pieces in your store?

Traveling, people connecting me with interesting artistic creators of beautiful things, falling into the crevasse online of finding people online and doing amazing things with heir hands and brains

 

How do you ship?

We ship using UPS - we love their service and they offer carbon offsetting for packages, which we use for every package sent!

 

What’s your return policy?

We offer exchanges for with a two week window of when you receive the item.  Unfortunately we do not offer returns.

 

Help! I saw something amazing on your site, and now it’s gone!  Can I still buy it?

Shoot us an email, we MIGHT have it in our physical store in Mill Valley.  We rotate through new collections and pieces often to keep the selection fresh, so there’s a chance that if you saw a piece a while ago, we don’t have it anymore!  If you see something you love, buy it before it’s gone!

 

I love the aesthetic of the FarmHouseUrban store— can you come and design my home for me?

Our owner, Serena Armstrong, has been an interior designer for over 15 years in the San Francisco Bay Area and Seattle, but has worked with clients all over the country. Get in touch here to learn more about her process!

 

I love the furniture you have, can I buy it online?

Because of the large scale and variations in shipping, we aren’t selling furniture online, but if you see something you love, reach out and we can provide a quote for shipping to you and bill you privately.

 

I have a question you didn't answer - help!

Sorry about that!  Get in touch here or visit our Contact page and we'll be in touch shortly!

 

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